Refund policy
At Quitenice, we aim to provide you with quality women’s clothing and a smooth shopping experience. Please read the following Return, Refund & Exchange Policy carefully before placing your order.
1. Refund Policy
Refunds will only be provided if the parcel is received in a damaged condition and the product/article inside is found to be damaged due to transit.
Recording an unboxing video while opening the parcel is mandatory. No refund claim will be accepted without a clear and complete unboxing video.
Any refund claim must be reported within 24 hours of delivery, along with the unboxing video and clear proof of damage.
Refunds, where approved, will be processed through the applicable payment method within the standard processing timeline.
2. Mandatory Unboxing Video
(Compulsory for Any Claim)
To ensure transparency and prevent misuse, the following is strictly mandatory:
- A continuous, unedited unboxing video must be recorded from the moment the sealed package is received until it is fully opened.
- The video must clearly show:
- Outer packaging with the shipping label visible
- Intact seal before opening
- The product clearly visible from all four corners/sides
- The entire unboxing process without cuts
- Product condition and all contents inside
Important Conditions:
- No video = No claim.
- Screenshots, photographs, or edited clips will not be accepted.
- Claims without proper video proof will be automatically rejected.
3. Damaged / Defective / Incorrect Product
(Limited Exception)
If you receive a damaged, defective, or incorrect product, you must:
- Report the issue within 24 hours of delivery.
- Share the following details:
- Order ID
- Clear and complete unboxing video as per Section 2
- Description of the issue
- Clear photographs/videos of the product, if requested by our team
After reviewing the submitted information, Quitenice will determine whether the product qualifies for a refund, replacement, or exchange.
4. Exchange Policy
Exchanges will only be accepted in case of a genuine size issue, subject to product availability.
The product must be:
- Unused
- Unwashed
- Unworn
- Free from any perfume, makeup, stains, or other marks
- Returned with all original tags attached
- Returned with the original packaging intact
Exchange requests are subject to product availability. If the requested size is unavailable, an exchange may not be possible.
We reserve the right to reject any refund or exchange request that does not meet the above conditions.
5. Non-Eligible Scenarios for Claims
The following situations are not eligible for any refund or exchange claim:
- No unboxing video provided
- Claim raised after 24 hours of delivery
- Product has been worn, used, washed, altered, or damaged after delivery
- Missing original tags or packaging
- Minor thread issues, loose threads, or normal finishing variations
- Color differences due to screen settings, lighting, or photography
- Size or fit dissatisfaction, except where a genuine size exchange is permitted under this policy
- Normal wear and tear after usage
- Damage caused after delivery
- Stains, makeup marks, perfume smell, or other signs of use
- Any alteration or modification made to the product
- Refusal to accept the parcel at the time of delivery
- Any product returned without prior approval from Quitenice
6. Product Category-Specific Notes
Ethnic & Western Wear
As our products are fashion garments, slight variations in embroidery, prints, patterns, color, fabric texture, or finishing may occur.
Such minor variations are inherent to the manufacturing and garment-finishing process and will not be considered defects.
Actual product colors may also vary slightly depending on your screen/device settings, lighting conditions, and photography.
7. Important Conditions
No video = No claim.
- The unboxing video must be continuous and unedited.
- The shipping label and package condition must be clearly visible.
- Screenshots, photographs, or edited clips will not be accepted as a substitute for the required unboxing video.
- Any claim must be reported within 24 hours of delivery.
- Products must be unused, unworn, unwashed, and in their original condition for an eligible exchange.
- Claims that do not meet the requirements of this policy may be rejected.
8. How to Raise a Claim
To raise a refund or exchange request, please contact us with your:
Trade Name: Quitenice
Phone: +91 9584826926
Email: quiteniceindore@gmail.com
Please include your Order ID, issue description, and required unboxing video/proof when contacting us.
Contact Address
Quitenice
LG2, Prosperity Tower,
Indore, Madhya Pradesh – 452001, India.
Please note: This policy should be reviewed and approved by the business owner before publishing, especially the 24-hour claim period and eligibility conditions, to ensure they comply with applicable consumer-protection requirements.
